Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Book - 2010
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Publisher: New York : Penguin Books, [2010], ©2010
Edition: Tenth anniversary edition, second edition
ISBN: 9780143118442
Branch Call Number: 158.2 St
Description: xxxiii, 315 pages : illustrations ; 20 cm
Additional Contributors: Heen, Sheila
Patton, Bruce


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Learn the steps to communicate seriously while discussing difficult topics.

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Feb 13, 2019

Highly recommended by Jessica Roberts

Jan 23, 2018

I found bullet points effective, and could still eye ball and grasp the tiered / nested points... made into a map - big deal!
Analysis of case studies is boring, lots of repetitions (in essence). Anyhow what I learned and verified here may morph into some seamless actions, hopefully.


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