The Waiter and Waitress and Waitstaff Training Handbook

The Waiter and Waitress and Waitstaff Training Handbook

A Complete Guide to the Proper Steps in Service for Food and Beverage Employees

eBook - 2016
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Numerous industry surveys show that waitstaff service is often the primary factor in a customer's decision to return to the restaurant or go to a competitor instead. This newly revised and updated training handbook was designed for all food service serving staff members. It covers every aspect of restaurant customer service from hosts and head waiters to waitresses and wine stewards.
Publisher: [Place of publication not identified] : Atlantic Publishing Group, [2016]
ISBN: 9781620230725
Branch Call Number: 642.6 Ar
Description: 1 online resource (282 pages)


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filmguy86 Jul 25, 2012

I read this book and finally sensed my problems as a waiter. It goes over basics for TRAINING WAITERS, in effect, keeping you ahead of today's competition. Arduser breaks down the environment simply, and although she could've included some extra details and illustrations, I appreciated the lists and applied techniques in this handbook. For many years I thought I was incompetent: That's not the case, and in this book, you'll understand the prevelent ignorance of management and restaurant owners. Don't rely on them for your survival: Train yourself! Also see: "Waiter and Waitress Training: How to Develop Your Staff for Maximum Service & Profit."


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